Last Updated: January 2025
Welcome to UK Agency 360. By accessing or using our website, services, or digital products, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with these terms, do not use our website or services.
1. Company Information
UK Agency 360 (“we”, “our”, “us”) provides digital marketing, SEO, SMM, design, advertising, and related services to clients across the UK.
If you have questions, contact us at:
📧 support@ukagency360.com
2. Use of Our Website
By using our website, you confirm that you:
- Are at least 18 years old
- Will not use the site for illegal activities
- Will not attempt to harm, disable, or disrupt the website
- Will not misuse forms, automation systems, or contact tools
We reserve the right to restrict access or block users who violate these terms.
3. Service Engagement
When hiring UK Agency 360, you agree that:
- A proposal, email confirmation, invoice payment, or signed agreement constitutes an official engagement
- Service timelines may vary based on project complexity and client responsiveness
- Delays caused by late feedback, incomplete information, or content from the client may extend project timelines
- We may refuse or discontinue services at our discretion
All agreed deliverables will be outlined in writing before work begins.
4. Payments & Billing
4.1 Payment Terms
- Payments are due upfront unless otherwise agreed
- Subscription or monthly services renew every 30 days unless cancelled
- Late payments may pause ongoing work until settled
- All fees are listed in GBP (£) unless stated otherwise
4.2 Refunds
We do not offer refunds for completed work, time spent, or digital services already delivered.
Please refer to our Refund Policy (if requested, I can create it next).
5. Client Responsibilities
To ensure successful service delivery, the client must:
- Provide accurate, timely information
- Supply access to necessary tools (website, hosting, analytics, ads accounts, etc.)
- Review and approve deliverables promptly
- Ensure any provided materials comply with copyright laws
We are not responsible for delays caused by missing information or inaccessible systems.
6. Marketing & Portfolio Rights
Unless agreed otherwise in writing, UK Agency 360 may:
- Display completed work in portfolios
- Showcase case studies, performance results, and design samples
- Use anonymised project details for marketing purposes
Sensitive or confidential materials will never be shared without client permission.
7. Intellectual Property
7.1 Client Ownership
Upon full payment:
- Final approved deliverables become your property
- Website access, designs, and marketing assets are transferred to you
- Any unapproved drafts, internal documents, or strategy frameworks remain our intellectual property
7.2 Agency Ownership
UK Agency 360 retains rights to:
- Internal systems, strategies, templates, frameworks, and proprietary processes
- Any unpaid work or concepts
8. Third-Party Tools & Platforms
Our services may involve third-party tools such as:
- Google Ads
- Meta Ads Manager
- WordPress
- Analytics platforms
- Influencer tools
- Plugins, apps, and hosting providers
We are not responsible for outages, policy changes, account suspensions, or limitations imposed by third-party services.
9. Limitation of Liability
To the fullest extent permitted by law:
- UK Agency 360 is not liable for indirect, incidental, or consequential damages
- We are not responsible for lost revenue, ad account bans, ranking drops, data loss, or website issues caused by external factors
- All services are provided “as-is” without guarantees of specific results
(including Google rankings, sales, engagement, or revenue)
10. Confidentiality
Both parties agree to keep private:
- Business data
- Strategies
- Credentials
- Reports
- Internal communications
We will never sell or share your information.
11. Cancellation & Termination
- Monthly services may be cancelled anytime with written notice
- Prepaid services are non-refundable
- If a client breaches terms, we may terminate services immediately
- Outstanding payments remain due upon termination
12. Changes to These Terms
UK Agency 360 may update these Terms & Conditions at any time.
Changes take effect immediately once posted.
Continued use of the website or services indicates acceptance of updated terms.
13. Contact Information
For questions regarding these Terms & Conditions:
📩 Email: support@ukagency360.com